Help

Contact

Write to us at support@sgully.app. Briefly describe what happened and which iOS version you use.

Frequently asked questions

How do I delete my account?

In the app under Profile > Delete account. We then immediately delete your account, Sgully's backup, your crew memberships, your subscription details and your consent. While a timer is running, this works once the timer is over. Deleting the account does not end a subscription: cancel it with Apple.

How do I cancel my subscription?

Subscriptions run through Apple. On your iPhone, open Settings, tap your name at the top, then Subscriptions and Sgully. Or directly: manage subscriptions. Cancel at least 24 hours before renewal. You can request a refund from Apple: reportaproblem.apple.com.

How do I join a crew?

You need Plus and an invitation. Tap the lighthouse at the top left. Under “Got an invitation?” choose Scan QR code (camera), QR code from Photos (image from a chat or a screenshot) or Paste code or link (8 characters or the shared link). Each invitation is valid for one person and 7 days.

How do I invite someone?

Lighthouse at the top left, then your crew under “Invite”: Sgully shows a QR code and a link to share. You can see open invitations in the crew (under Your crews) and withdraw them there.

How do I leave a crew?

Lighthouse at the top left, open the crew under Your crews and choose Leave crew. If you were captain, the member who has been there longest takes over. If you are the last person, the crew disappears.

How do I get my data?

In the app under Profile > My data. Then use Share my data to save or pass on the file.